Privacy Policy
Your privacy is our priority. Last updated: 27 October 2025
Introduction
At Quollie, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our AI sales agent platform.
Information We May Collect
Personal Information
- Name and email address when you register
- Company name and business information
- Payment and billing information
- Profile information and preferences
Usage Data
- Log data and IP addresses
- Browser type and version
- Pages visited and time spent
- Conversation data with your AI agent
Customer Data
- Visitor conversations and inquiries
- Lead information captured by your AI agent
- Appointment and booking details
- Payment and transaction data
How We Use Your Information
We use the information we collect to:
- Provide and maintain our AI sales agent service
- Process your transactions and manage billing
- Improve and personalize your experience
- Send you updates, marketing communications, and support messages
- Analyze usage patterns and optimize our platform
- Detect, prevent, and address technical issues or fraud
- Comply with legal obligations and enforce our terms
Data Security
We implement industry-standard security measures to protect your information:
- 256-bit encryption for all data transmission (TLS and AES-256-GCM)
- Encrypted data storage and secure servers
- Regular security audits and vulnerability assessments
- Access controls and authentication measures
- Employee training on data protection practices
Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Service Providers: Third-party vendors who help us operate our platform (payment processors, hosting providers, analytics services)
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law or to protect our rights and safety
- With Your Consent: When you explicitly authorize us to share your information
Your Privacy Rights
You have the right to:
- Access, update, or delete your personal information
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with a data protection authority
- Opt-out of marketing communications
To exercise these rights, contact us at privacy@mail.quollie.com
Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings. For more details, see our Cookie Policy.
Data Retention
We retain your personal data only as long as necessary to provide our services and comply with legal obligations. When data is no longer needed, we securely delete or anonymize it.
Children's Privacy
Quollie is not intended for use by children under 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us: