Refund Policy
Your satisfaction is our priority - 30-day money-back guarantee
Last updated: 27 October 2025
30-Day Money-Back Guarantee
Try Quollie risk-free. If you're not completely satisfied within 30 days of purchase, we'll refund every penny - no questions asked.
Our Commitment
At Quollie, we're confident that our AI sales agent will transform your lead generation and customer engagement. We stand behind our product with a straightforward, no-hassle refund policy. If Quollie doesn't meet your expectations within the first 30 days, we want to make it right.
Refund Eligibility
You are eligible for a full refund if:
- You request a refund within 30 days of your initial purchase date
- You have made a genuine effort to use the platform
- You contact us via email with your refund request
- Your account is in good standing with no violations of our Terms of Service
What "30 Days" Means:
The 30-day period begins on the date of your initial payment, not your signup date. For example, if you purchased on January 1st, you have until January 31st to request a refund.
What's Covered by Our Guarantee
Covered
- All subscription plans (monthly, annual, and lifetime)
- One-time setup fees
- First-time purchases
- Upgrade charges within 30 days
Not Covered
- Renewal charges after 30 days
- Add-on services purchased separately
- Third-party integrations or tools
- Accounts terminated for TOS violations
How to Request a Refund
Requesting a refund is simple and straightforward:
Send us an email
Contact us at refunds@mail.quollie.com with the subject line "Refund Request"
Include your details
Provide your account email, purchase date, and a brief explanation (optional but helps us improve)
We process your request
Our team will review and process your refund within 5-7 business days
Receive your refund
The refund will be credited to your original payment method within 7-10 business days
Pro Tip:
Before requesting a refund, reach out to our support team at support@mail.quollie.com. We're here to help troubleshoot any issues and ensure you're getting the most value from Quollie.
Refund Processing Timeline
We review your request and verify eligibility
We initiate the refund with your payment processor
Your bank or card issuer processes the refund to your account
Total time: Typically 7-15 business days from request to account credit. International transactions may take longer.
Cancellation vs. Refund
Cancellation: If you cancel your subscription, you'll retain access until the end of your current billing period, but you won't be charged again. No refund is issued for the remaining days.
Refund: If you request a refund within 30 days, your access is terminated immediately, and you receive a full refund of your payment.
You can cancel your subscription at any time through your account/billing settings or by contacting support.
Special Circumstances
Technical Issues
If you experience significant technical problems that prevent you from using Quollie, contact our support team immediately. We'll work to resolve the issue or process a refund beyond the 30-day window at our discretion.
Annual Plans
Annual plan refunds are prorated after 30 days if you cancel early. You'll receive a refund for the unused portion of your subscription minus a processing fee.
Chargebacks
Please contact us before initiating a chargeback. Chargebacks filed without contacting us first may result in permanent account suspension and inability to use our services in the future.
Fair Use Policy
We trust our customers and offer our refund guarantee in good faith. We reserve the right to decline refunds to users who abuse the system, such as repeatedly signing up and requesting refunds, or users who violate our Terms of Service. We monitor for patterns of abuse to protect our legitimate customers.
Changes to This Policy
We may update this refund policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Changes will not affect refund requests made before the change date.
Questions About Refunds?
We're here to help! If you have questions about our refund policy or need assistance:
Refund Requests: refunds@mail.quollie.com
General Support: support@mail.quollie.com